FAQ's  Bookmark and Share

Everyone is worried about the credit crunch - how SAFE is my RENTAL payment?

  • You are dealing directly with the owners.
  • Sian Jones and Andrew Jones have purchased ALL properties listed on this website for their own holiday accommodation - there is NO middle man.
  • We use the services of Pay Pal, which offers online BUYER protection.
  • We have been renting properties since 2001.
  • You could also consider purchasing travel insurance which offers additional peace of mind.

 What is the easiest way to pay?

  • We accept payment by Pay Pal, credit cards, cheque or BACS.

What is the procedure?

  • Pay the £50 (or Euro equivalent) fixed reservation deposit (this must be paid by Pay Pal).
  • Your rental dates will be blocked immediately.
  • We will then forward the rental balance payment information, as detailed on the website or email quote.

What about the balance?

  • The rental balance is then paid 4 to 6 weeks prior to travel. This payment can be made by  Pay Pal, credit card, cheque or Bank transfer (e.g. BACS, CHAPS, SWIFT etc.).

If I have to CANCEL my reservation what happens to the FEES?

  • The fixed reservation deposit is non-refundable.
  • However, any other fees will be returned if you cancel the reservation within 4-6 WEEKS of arrival.

 What does the rental FEE include?

  • A confirmed number of adults and/or children sharing the rental property (please let us know how many are in your party).
  • Sales TAX or any other TAX.
  • Electricity.
  • Gas (if applicable).
  • Water.
  • Bedding and towel’s.

Could we make a provisional booking on your property before I send payment?

  • NO. We request at least the fixed reservation deposit in advance (check availability first).
  • Our calendar is updated in real time and therefore always accurate.
  • Your rental dates are then confirmed and removed from the respective calendar.

Do you take mid-week bookings?

  • YES. We take bookings on a flexible basis (subject to availability).

I have specific questions about the property - where can get the information I need?

  • Each property has an FAQs section. Please, take the trouble to read the relevant section. In the event that the required information is unavailable, please contact us by clicking the link below.

Please click here for CONTACTS section!